ACMT Policies and Procedures:
ACMT policies and procedures are standard guidelines for everyone involved in ACMT – Management, Administration Staff, Trainers and Assessors, Agents and our Students. These policies reflect the way we operate as a business in our marketing, academic programs, administration, management and have a strong focus on the students and their satisfaction with the courses and career plans. These policies are the result of ACMT’s intention to build a strong reputation for quality training and services.
- Access and Equity Policy: ACMT is committed to access and equity principles and processes in the delivery of its education and training services and working environment. Refer to Access and Equity Policy for full detail of this policy.
- Attendance policy: ACMT is obliged under the Standard 11 of the National Code 2007 to systematically monitor students’ compliance with student visa conditions relating to attendance. The standard requires ACMT to proactively notify and counsel students who are at risk of failing to meet attendance requirements. ACMT will report students who have failed to meet the attendance requirements under Section 19 of the Standard 11. If a student has been absent for more than five consecutive days without approval, or she/he is assessed as being at risk of not attending 80% of the scheduled course, contact hours for the course for which he or she is enrolled, ACMT will endeavor to contact and counsel the student to determine the reason for his/her absence. Attendance of less than 80% represents a breach of visa conditions and will require ACMT to report the student to The Department of Education and Training via PRISMS.ACMT uses 85% benchmark to assess at risk students. Any students identified as having attendance below 80% will be viewed as at risk and will be sent a first warning letter, second warning letter and intention report letter advising to improve their attendance level to avoid breaching Visa Condition relating the attendance. There are two exceptions to this rule: (i) if there is documentary evidence demonstrating that compassionate or compelling circumstances applies and (ii) The student’s projected attendance is 85% or above. Refer to Attendance Policy for full detail of this policy.
- Student Enrollment Policy: ACMT is committed to ensuring fair and equitable policies and procedures are in place regarding the enrollment of students. The College is bound by and accepts the responsibility of Commonwealth and State Legislation governing the operations of the College including enrollment procedures. Refer to Student Enrollment Policy for full detail of this policy.
- Complaints and Appeal Policy: ACMT has a duty of care in ensuring that students have access to adequate and easily activated procedures to deal with complaints. ACMT is committed to treat each complaint seriously to ensure that all processes are clear, confidential and fair to all parties in order to achieve a satisfactory resolution. This will ensure that each complainant or appeal have an opportunity to formally present his or her case at a minimal or preferably no cost to him/her (National Code Standard 8.1 b, 8.4). A strong focus of this policy is effective and efficient resolution for complaints and restoration of positive and cooperative working relationships. Students who are concerned about a situation, a process, a person or people, a facility or a service of ACMT are encouraged to attempt to resolve their concerns using this procedure. Refer to Complaints and Appeal Policy for full detail of this policy.
- Course Progress Policy: ACMT is committed to ensuring that all students are supported throughout their course of study to assist them to achieve the qualification for which they have enrolled and to ensure they comply with government legislation regarding academic progress and attendance. ACMT is required by the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 to monitor student course progress. Course progress is monitored and student support is offered to students who are not progressing satisfactorily (Standard 10.2). Where a student does not satisfactorily meet course requirements for two consecutive study period (18 study weeks), they may be reported to the Department of Education via PRISMS. This action will automatically alert the Department of Immigration and Border Protection and their student visa may be affected. Refer to Course Progress Policy for full detail of this policy.
- Re-Assessment Policy: ACMT is committed to ensuring fair and equitable policies and procedures are in place regarding student re-assessment. Refer to Re-Assessment Policy for full detail of this policy.
- RPL and Credit Transfer Policy: Applicants who consider that they have gained the required skills/competencies through a formal or informal training and/or experience, stipulated for the units of the course they have enrolled in can apply for Recognition of Prior Learning (RPL) or Credit Transfer (CT). Australian College of Management and Technology (ACMT) supports and encourages Recognition of Prior Learning (RPL) and Credit Transfer and has a procedure in place to ensure fair, valid, reliable and consistent assessment of students’ requests. ACMT recognizes the AQF qualifications and Statements of Attainment issued by other Registered Training Organizations (RTO) under the process of Mutual Recognition. If the units specified in Certificates or Statements issued by a RTO directly comparable for the requested units of competency the process of Credit Transfer will be utilized. Where if the student believed that he has completed the subject not directly comparable but similar to the elements of the subject/s he has enrolled in or believed that has gained comparable competencies through the work experience, a process of Recognition of Prior Learning (RPL) process will be utilized. Refer to RPL and Credit Transfer Policy for full detail of this policy.
- Defer, Suspend and Cancel Policy: ACMT is committed to ensuring compliance with relevant Government regulations and legislation with regards to determining a student’s enrollment status as deferred, suspended or cancelled. Refer to Defer, Suspend and Cancel Policy for full detail of this policy.
- Fees and Charges Policy: ACMT has set a range of fees and charges for programs and courses in relation to the market demand. This policy outlines and explains ACMT’s fees and charges explaining every aspect of fees associated during the period of study. Refer to Student Fees and Charges Policy for full detail of this policy.
- Refund Policy: ACMT is committed to ensuring fair and equitable policies and procedures are in place regarding payment of any monies to the College. The College is bound by and accepts the responsibility of Commonwealth and State Legislations governing the operations of the College including cancellation of the enrollment and refund of student fees. Refunds will only be given to the person who has paid the fees. Refer to Student Cancellation and Refund Policy for full detail of this policy.
- Reasonable Adjustment Policy: ACMT is committed to comply with various provisions enacted in law to ensure that students with disability or any other particular conditions are not discriminated against. ACMT recognizes that some students may require alternative arrangements for their learning and assessments. This may be due to a disability, medical conditions or religious reasons. As a result the usual format of the learning and assessment approach may not be suitable for students with such conditions. Refer to Reasonable Adjustment Policy for full detail of this policy.